Privacy Policy

Last updated: April 2026

1. Introduction

Pronk MedSpa Marketing ("Pronk," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name and contact information (email, phone number)
  • Practice name and location
  • Information submitted through contact forms, scheduling tools, or lead magnets
  • Communication records when you contact us

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address and browser type
  • Pages visited, time spent, and navigation patterns
  • Referring website or source
  • Device type and operating system

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule strategy sessions
  • Deliver requested resources
  • Send follow-up communications related to your inquiry
  • Improve our website and marketing materials
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. These may include:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant advertising and track campaign performance

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality.

5. Third-Party Services

We may use third-party services that collect information on our behalf, including:

  • Google Analytics (website analytics)
  • GoHighLevel/pronkAI (CRM and marketing automation)
  • Google Ads and Meta Ads (advertising platforms)

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

6. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our Site and delivering services
  • Analytics providers to improve our marketing
  • Law enforcement or government agencies when required by law

7. SMS / Mobile Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect via SMS

When you opt in to receive text messages from Pronk MedSpa Marketing, we collect your mobile phone number, your consent record (timestamp, IP address, and the opt-in source), and your message interaction history (sent, delivered, and replies such as STOP or HELP).

How We Use SMS Information

We use your mobile number solely to send the messages you have consented to receive, including marketing updates, strategy session reminders, appointment and onboarding communications, and related messages from Pronk MedSpa Marketing. We do not sell, rent, or share your mobile number or SMS consent data with any third party for their marketing purposes.

How Consent Is Obtained

You provide consent by checking the SMS opt-in box on our website forms and submitting your phone number. Consent is never a condition of purchase or of receiving our free resources.

How to Revoke Consent

Reply STOP to any message at any time to unsubscribe. You will receive one final confirmation message, and no further messages will be sent. You may also email [email protected] to request removal. For complete SMS program details including message frequency, supported carriers, and HELP instructions, see our SMS Terms of Service.

This SMS privacy section is provided in addition to our general data sharing practices described above and applies specifically to mobile messaging data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise any of these rights, contact us at [email protected].

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion. To make a request, contact us at the email address above.

11. Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting. We will update the "Last updated" date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Pronk MedSpa Marketing
Email: [email protected]
Phone: (888) 991-5527