i.
Database Reactivation ROI Calculator · Miami

Database Reactivation ROI for med spas in Miami.

ame calculator, Miami-area defaults. Adjusted for the avg treatment ticket and competition level we see in the Miami-Fort Lauderdale market.

Your practice in 4 numbers

Defaults reflect what we see across med spas with 3 to 7 providers. Adjust to match your reality.

Everyone you have a record of, ever. Active and dormant combined.

Miami adjusted

What a typical patient spends in a single visit.

67%

Default 67% reflects the industry average for Botox-driven practices.

20%

A structured 4-touch campaign typically lands 15 to 25%. Default is 20%.

What you'd budget for the campaign. Leave at $2,500 for a done-for-you estimate.

90-day recovered revenue

You could recover up to

$109,746

from 1,005 dormant patients in the next 90 days.

Highest priority201 patients

30-day

$43.9K

60-day

$82.3K

Campaign ROI

4,290%

$43.9 recovered per $1 spent

Branded PDF with your numbers, the 4-touch Boomerang™ sequence, and the deposit-backed booking flow. No spam.

Recovered revenue assumes a 40 / 75 / 100% cumulative conversion curve over 30 / 60 / 90 days. Defaults reflect Pronk client benchmarks across med spas with 3 to 7 providers.
Miami, FL

Miami's med spa market is the most saturated per capita in the country, with an estimated 340 practices clustered around Brickell, Coral Gables, Aventura, and South Beach. Patient acquisition costs run 15 to 25% above the national median because the same Meta and Google inventory is being bid up by every aggressive operator on the strip. The average treatment ticket sits roughly 15% above national, driven by an injectable-heavy service mix and a patient base that skews higher-income, lower-deductible, and increasingly bilingual. Running the calculator with national defaults underestimates both the upside and the spend it takes to capture it. The Miami-adjusted defaults below reflect what we see across the practices we work with in Brickell, Coral Gables, and Aventura, including a Boomerang™ recovery rate that assumes a 4-touch campaign run in English and Spanish.

Avg ticket vs national
+15%
Competition
high
Est. med spas
340
i.Why these numbers matter

The cheapest revenue you will ever earn is sitting in your CRM.

A dormant patient already trusts you, already knows the providers, and already cleared the cost of acquisition years ago. The only thing standing between you and that revenue is a system that gives them a reason to rebook now instead of later.

a.Mark I

Reactivation costs a tenth of acquisition.

Recovering a patient you already paid to win runs roughly 10% of the cost of a new patient acquired through paid media. Most practices spend 90% of their marketing budget chasing strangers and 0% on the database that is sitting two CRM clicks away.

10x

cheaper than new acquisition

b.Mark II

A 4-touch sequence converts 4 to 5x better than a blast.

A single discount email lands 3 to 5% reactivation. A structured 4-touch Boomerang™ sequence with a real offer, an injector signoff, and a deposit hold lands 15 to 25%. The cadence is the lever. The copy is the smaller half of the work.

15-25%

structured campaign rate

c.Mark III

Deposits are what make the math land.

Reactivated patients without a deposit no-show at 25% or higher because the booking has no friction. A $50 to $100 deposit applied to the visit cuts that to under 5% and is what separates the calculator number from the deposited revenue.

<5%

no-show with deposit

End of Plate II
i.Common questions

Questions we hear a lot.

a.What counts as a dormant patient at a med spa?+
A dormant patient is anyone in your database who has not booked a treatment in 12 months or longer. For Botox-driven practices the dormancy line moves faster, around 6 to 9 months, because the treatment itself has a 3 to 4 month cycle. Across the industry, about 67% of patients who get one Botox treatment never come back, which is where this calculator gets its default dormant percentage.
b.How realistic is a 20% reactivation rate?+
20% is the median outcome we see when a database reactivation campaign uses the right offer, the right cadence, and a real deposit-backed booking flow. Practices that send a single discount blast hit about 3 to 5%. Practices that run a structured 4-touch Boomerang™ sequence with an injector personalization and a deposit hold reliably land between 15 and 25%. If you've never run a real campaign before, set the slider to 20%.
c.Why does the 90-day number look so high?+
Because the revenue is already there. These are patients you've already paid to acquire, who already trust the practice, who already know the providers. The math is not optimism, it's leverage. The friction is operational, not commercial. Most practices simply have not run a campaign that gives a dormant patient a reason to rebook now instead of later. Once they do, the recovery curve compresses into 60 to 90 days.
d.How is this different from sending an email blast?+
An email blast asks a general question to a general list. A database reactivation campaign asks a specific question to a segmented list, follows up across 4 touches over 14 days, hands hot replies to a human, and locks confirmed bookings behind a deposit. The blast converts at 2 to 5%. The structured campaign converts at 15 to 25%. The infrastructure is the difference, not the copy.
e.What does Pronk's done-for-you Boomerang™ campaign include?+
Database segmentation by recency and treatment history, 4-touch sequence built in your CRM, deposit-backed booking link integrated with your scheduler, copy and offer architecture tested across our med spa client base, and weekly performance reporting. The campaign runs in 14 days from kickoff. We only run it for one practice per city.
End of Plate IV
Want this done for you?

We'll run the entire Boomerang™ campaign on your database for you

Segmentation, sequencing, deposit-backed booking, and the offer architecture that lifts reactivation from 5% to 20%. One practice per city, and Pronk only runs it for the city we hold.

No commitment required. No credit card.

Fin.
iv.
Market exclusivity

One practice in Miami.That is the rule.

Pronk works with one practice per city. Your competitor cannot hire us while you are a client. The strategy we build stays inside your four walls. When the spot in Miami is taken, it is taken.